Apprenticeship Overview
IT Solutions Technicians develop, implement, and maintain IT solutions to solve problems or enhance functionality, improving business efficiency. Working across organisations of all sizes and sectors, they handle the full lifecycle of solutions, including requirements gathering, design, development, testing, implementation, and ongoing support. Solutions may involve software, hardware, or both, addressing specific challenges while considering root causes, existing infrastructure, and potential impacts.
Key to the role is understanding stakeholder and business needs, translating them into structured designs using research and frameworks. IT Solutions Technicians collaborate with teams, simplify complex processes, and communicate effectively with non-technical stakeholders. They also create prototypes, follow change management processes, and ensure solutions remain effective and aligned with organisational objectives through continuous support and maintenance.
Level: 3
Typical duration to gateway (excluding EPA period): 18 months.
Maximum funding: £15,000.
Assessment Methods (AM): AM1 Project with presentation, and questioning. AM2 Professional discussion underpinned by portfolio.
EPA Gateway
In addition to the employer’s confirmation that the apprentice is working at or above the level in the occupational standard, the apprentice must submit the following gateway requirements.
For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and Mathematics minimum requirement is Entry Level 3. British Sign Language (BSL) qualifications are an alternative to English qualifications for those who have BSL as their primary language.
A selection of the best pieces of evidence gathered by an apprentice during their apprenticeship. The evidence should demonstrate how an apprentice has carried out specific work tasks mapped to the assessment criteria and knowledge, skills and behaviours listed in the assessment plan for AM2.
IT Solutions Technician EPA
A 2,000-word written project report designed to meet the needs of the business, delivering real business benefit, submitted by the end of week 4 of the EPA period. A presentation based on the project(s) is also prepared and is submitted at the same time as the report.
A presentation with questioning session will follow with an independent assessor; the presentation will take 20 minutes and will be followed by 40 minutes of questioning.
A 60-minute two-way discussion underpinned by the portfolio, which involves both the independent assessor and the apprentice actively listening and participating in a formal conversation.
Grading
Apprentices must pass both assessment methods (1 & 2), which can be taken in any order, to successfully complete their apprenticeship. Grades awarded are fail, pass, Merit or distinction. Apprentices will receive their grade ten working days after completing their final assessment method.
Links
Link to Apprenticeship Standard
Link to qualification specification
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